Job Description

Edgewater Federal Solutions is seeking a Credentialing and Authentication Specialist to support the IT program at a major national laboratory. You will provide management and support of a wide range of credentialing processes and support activities. Areas of focus will include Credential Issuance and Management, Account and Credential Maintenance, and Customer Support and Communication. You will utilize general knowledge and understanding of enterprise system authentication methods, including Multifactor Authentication, and support multiple IT environments. You will support various credentialing systems, remote site projects, and contribute to automation and process improvement initiatives within the ITIL framework.

• Initiate generation and issuance of new accounts, as well as deactivation of multiple forms of authentication credentials.
• Support and manage the walk-in process for credentialing authentication requests and incidents.
• Perform administrative updates to accounts, such as ownership and display name changes.
• Manage incoming email tasks, including ticket review, prioritization, resolution, and some basic troubleshooting and inquiry.
• Provide administrative support for enterprise IT teams and customer questions via hotline and various forms of telecommunications technologies, including paging notifications.
• Contribute to automation and improvement discussions to help enhance efficiency and effectiveness.
• Act as a liaison for cyber-related matters and support ongoing administrative tasks.

• High School Diploma or equivalent plus 3 years of experience performing administrative like duties.
• U.S. Citizenship is required per contract.
• Must have an Active Q Clearance.
• Experience with shared file systems, web applications, and custom applications

Desired:

• Experience working with different networks and managing multiple credentials.
• Familiarity with network protocols and technologies.
• Knowledge of computer operating systems including UNIX, Linux, Windows, and Mac OS.
• Industry recognized certifications such as CompTIA A+, NET+, and SEC+
• Degree in information technology related field
• Understanding of ITIL framework

Salary: $37.16/hr

Additional benefits include:

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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