Job Description

The big picture mission of this position is to optimize gross profit and customer retention as a result of your daily activities with both internal and external customers Responsibilities:

• Identify Parts for Repair, Quote Repair Using Pricing Structures, Source Parts to Care for Customer, Use Selling Skills,
• Track Lost Sales, Submit Special Order Parts , Know Vehicle Components & Systems, Handle Warranty & Customer Returns , Receiving Parts
• Collaborate with Other Departments, Take Initiative to Solve Problems , Manage Time Effectively

• Demonstrate knowledge of all GM and ACDelco products, eCommerce initiatives, warranties and sales programs and promotions.
• Record parts sales through Dealer Management System [DMS].
• Work with other departments turning a part customer into a parts and service customer.
• Utilize problem solving techniques to accomplish tasks
• Organize workload consistent with established goals

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