Job Description
The Management Trust Position Title: Lifestyle Associate (Assistant)
Location: Hilltop Clubhouse
Reporting To: Lifestyle Director
Status: Non-Exempt, Full-Time
Salary: $24.00-$26.00
COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE: The Lifestyle Assistant is responsible for providing exceptional customer experience while providing support to both internal and external clients, including, but not limited to: partnering with the Lifestyle Director and General Manager and being the go-to person for all community events and lifestyle services. This position also is responsible for handling daily customer service related issues, specifically helping clients with online access and payment processing.
JOB DUTIES AND RESPONSIBILITIES: - Promote a positive environment that fosters a fun atmosphere
- Manage tracking and distribution of access devices for communities including keys and fobs
- Manage amenity reservation processes in accordance with community guidelines
- Assist Lifestyle Director with Event Registration and payment processing
- Coordinate and file association facility reservations
- First escalation for all homeowner phone calls transferred from reception
- Depending on location, may be required to provide periodic relief for Division Receptionist (if Receptionist is absent, during lunch periods, etc.)
- Monitor for completion of ad-hoc Community Support Task items such as managing access device projects, special mailers, newsletter information
- Support updating of Association information in system of record including Board and Committee information, vendor contact information, updates to rules and maintenance obligations, and document libraries
- Support in documentation of maintenance of third-party systems utilized by specific communities
- Set up tables, chairs, and other equipment as needed for events.
- Supervise events and assist homeowners with questions.
- Serve as the primary point of contact for homeowner questions regarding lifestyle programming, events, and fitness classes.
- Respond to all emails and phone calls within a timely manner.
- Assist the Lifestyle Director with creating graphics and content for community eBlasts, as well as create flyers, signs, and other promotional materials for community events.
- Assist the Lifestyle Director with processing group and club applications.
- Provide periodic relief of the front desk as needed for breaks, vacations, or absences.
- Other duties and special projects as assigned
QUALIFICATIONS: - Experience with Microsoft Office suite of products
- Experience with Signup Genius & Eventbrite
- Ability to identify and prioritize tasks
- Familiarity with country club/hotel/high-end operations
- Conflict resolution skills
- Excellent written and verbal communication
- Must be a team player who is committed to delivering high-level customer service
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all staff and guests at all times
- Ability to work independently and follow instructions with minimal supervision
SPECIAL POSITION REQUIREMENTS: - Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS: - Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary or in motion for periods of time
- Relocate up to (40) pounds
SUPERVISES OTHERS? IF SO, LIST: SCHEDULE & TRAVEL: - Monday- Friday 8:30 AM - 5:00 PM
- Occasional evening event hours and weekend shifts
- Flex time to accommodate service at special events
- May be asked to work weekends and holidays
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. The Management Trust
Job Tags
Holiday work, Full time, Relief, Relocation, Flexible hours, Shift work, Weekend work, Afternoon shift, Monday to Friday,