Job Description

Job Description

Job Description

18 Years and Growing Strong – Come Join the Team!!

Job Type : Full-time Spanish Interpreter/Customer Care Coordinator (NO SALES!)

Starting pay : $16.75 per hour for fully bilingual candidates(bi-weekly pay)

• Schedule : Monday through Friday - 12:30pm - 9:30pm ( or later - dependent on business needs )
• Training Schedule (Paid) : first 3 weeks, M - F ( paid training ) will be from 9am-approximately 5pm (dependent on business needs)
• On Site Position – Lake Mary (32746)
• 15 Days Paid Time Off per year (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• Casual Dress Code – Yes, that includes Jeans!
• Paid Holidays – no waiting period
• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package

(Starting pay rate: $16.75 per hour)

**Please Note, this is a customer service position and has duties in addition to over the phone translation

Responsibilities (**NO SALES**):

• Accurately translate calls in a live environment in both English and Spanish between two or more parties
• Managing inbound and outbound calls
• Collaborating with clients, patients, drivers and translators
• Performs other related duties as assigned by management
• Meeting production expectations
• Arrive on time on a daily basis
• Recorded Statements

Qualifications/Skills/Abilities

• Bilingual in Spanish and English
• Simultaneous interpretation
• Ability to Relay the style and tone of the original language
• Ability to listen to the speaker’s talk and then translate verbatim
• Strong oral and written communication skills in both English and Spanish
• Maintains consistency and quality assurance for all calls and document translations.
• Inbound & outbound calls, data-entry / ACD telephone lines
• Ability to work independently
• Comfortable Microsoft Office applications

The Spanish Interpreter/Customer Care Coordinator requires 1 year of experience as an interpreter/translator. This position will report to the supervisor and team lead of the assigned department:

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.

Benefits:

• Company subsidized Medical Plan
• Dental, Vision
• Life/Disability Insurance options
• 401(k)
• Welfare Benefits
• Paid Time Off (no waiting period) - earned on an accrual basis (4.62 hours per paycheck)
• 6 Paid Holidays (no waiting period)
• Employee Assistance/Discount Program

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EEO/DFWP

Schedule: 12:30pm to approximately 9:30pm (or later - dependent on business needs)
Training Schedule (Paid): first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)

Job Tags

Hourly pay, Weekly pay, Holiday work, Full time, Contract work, Casual work, Monday to Friday,

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