We are looking for a seasoned Staff Service Designer to join our design team and focus on Intuit Enterprise Suite, our business management solution tailored for mid-market customers. This is a full-time position. You will be responsible for leading critical initiatives to successfully guide customers from sales to product onboarding, using a strategic, yet detail-oriented approach to develop and improve complex end-to-end service experiences. This role demands a highly experienced, self-motivated individual who excels in a fast-paced, collaborative environment to drive impactful service innovations, demonstrating a deep understanding of ecosystems, relationships between structures and behaviors, and scalable solutions. Responsibilities Lead the scoping, planning, and implementation of comprehensive service design projects, collaborating closely with internal stakeholders from sales, product, design, research, and service operations Manage multiple project priorities, stakeholders, and objectives simultaneously, maintaining high standards of execution and delivery Establish and nurture effective relationships with cross-functional partners, ensuring continuous involvement and commitment throughout the service design process Develop and visualize coherent service strategies using multi-dimensional, multi-stakeholder service maps and prototypes Organize and lead workshops with cross-functional teams to brainstorm, innovate, and solve problems effectively Generate straightforward solutions that swiftly address intricate customer and business needs Mentor junior service designers, fostering their professional development and expertise in service design methodologies Minimum of 7 years of experience leading service design projects with multidisciplinary teams Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience A strategic and critical thinker and problem-solver who considers various perspectives and integrates business acumen with user-centered design A proven track record of developing comprehensive and cohesive, data-driven service strategies that have measurably driven customer and business value A compelling portfolio showcasing proficiency in the craft, including artifacts like service blueprints or journey maps that translate customer insights into actionable outcomes Strong ability in planning and conducting both in-person and virtual workshops and co-creation sessions involving diverse stakeholders Resilient and organized, capable of managing multiple projects seamlessly under tight schedules An effective communicator and storyteller, skilled at sharing insights and narratives that resonate with diverse audiences, including senior leaders
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